Support Page for Ethos Wellness Group
Welcome to the Ethos Wellness Group Support Page! We’re here to assist you with any questions or concerns regarding our wellness devices and services. Whether you need troubleshooting assistance, warranty details, or have questions about orders and shipping, our team is ready to help.
Contact Information
If you need direct assistance, please don’t hesitate to reach out to us. Our support team is available to provide the guidance you need:
- Phone: (407) 964-3240
- Email: info@ethoscryo.com
- Address: 2015 Hargate Court, Ocoee, FL 34761
Frequently Asked Questions (FAQs)
Here are some of the most common questions we receive. If you can’t find the answer to your query, feel free to contact us directly.
1. How can I track my order?
You can track your order by logging into your account on our website and navigating to the Order History section. Alternatively, you can use the tracking number provided in your shipping confirmation email.
2. What is the warranty on your products?
Each device we sell comes with a manufacturer warranty, which typically covers defects in materials and workmanship. Please refer to your product’s user manual for specific warranty terms or contact us for more detailed information.
3. I’m having trouble with my device. Can you help?
If you are experiencing issues with your device, please check our Troubleshooting Guide for solutions to common problems. If the issue persists, reach out to our support team for assistance. Be sure to have your device model number and order information ready when contacting us.
4. How do I request a return or replacement?
If you need to return or replace a product, please contact us within the warranty period. Our support team will guide you through the return or replacement process. In most cases, we require proof of purchase and a description of the issue.
5. Do you offer training for your devices?
Yes, we offer training and onboarding for our wellness devices. This can be done remotely or in-person depending on the product. Please contact us at info@ethoscryo.com to schedule training or request more details.
6. How can I update my order or shipping details?
To update your order or shipping information, please contact us as soon as possible. We’ll do our best to make changes before your order is processed or shipped. Once the order is dispatched, changes may not be possible.
7. Can I cancel my order?
Orders can be canceled before they are processed and shipped. Please contact us immediately to cancel your order. Once your order has been shipped, cancellations are no longer possible.
8. What should I do if my device arrives damaged or defective?
If your device arrives damaged or defective, please contact our support team immediately. We will work with you to resolve the issue, either through a replacement, repair, or return, depending on the situation and warranty terms.
Device Troubleshooting
If you’re having trouble with a specific device, we have a dedicated troubleshooting section on our website where you can find solutions for common issues. Here are a few things to check:
- Ensure all connections are secure and properly set up.
- Verify that the device is powered on and is receiving adequate power.
- Check for any visible damage or loose components.
- Refer to the user manual for step-by-step troubleshooting.
- If you cannot resolve the issue through these steps, please contact our support team for further assistance.
Shipping and Delivery
We strive to process and ship all orders as quickly as possible. Shipping times vary depending on location and product availability. You’ll receive an email notification with tracking information once your order has been shipped.
If you have any concerns regarding shipping delays or issues, please reach out to us, and we’ll do our best to assist you.
Feedback and Suggestions
Your feedback helps us improve our products and services. If you have suggestions, comments, or ideas for how we can better serve you, feel free to email us at info@ethoscryo.com.
Emergency Support
For urgent device-related issues, please contact us immediately via phone at (407) 964-3240. Our support team will provide you with the necessary guidance to address the issue.
